Cancellation and refunds
Last updated 20 October 2026
Every invitation can be previewed in full, free, before you buy or spend a credit. So credits are non-refundable once bought. If something goes wrong on our side, we put it right as described below.
Credits are non-refundable
Once a purchase is complete, its credits cannot be refunded or exchanged for cash, whether or not they have been used. Credits do not expire, so there is no need to use them quickly.
Failed downloads: automatic
If a video or PDF fails to render, the credits it used are returned to your balance automatically. You don’t need to ask, and you can try again straight away.
Faulty files
If a delivered file is faulty, for example it does not play or does not match the preview you approved, contact us within 7 days and we will send you a corrected copy at no extra cost.
Payment errors
If your payment went through but the credits did not appear, they are normally added within a few minutes once the payment is confirmed. If they still haven’t arrived after an hour, write to us with your order ID and we will add the credits or refund the payment in full.
If you were charged twice for the same order, the extra charge is refunded in full.
Cancelling
Nothing is charged until you complete payment, so you can leave checkout at any time. A completed purchase cannot be cancelled. Unpublishing a guest link takes it offline but does not return the credits spent on publishing it.
If we close the service
We will give reasonable notice and refund the value of any credits you have not used.
How to ask
Email support@vaibhavaminvites.com with the order ID from your receipts and the email address you sign in with.
We reply within 2 business days. Approved refunds go back to the original payment method through Razorpay and usually reach your account within 5 to 7 business days, depending on your bank.
Delivery
Everything we sell is digital. See shipping and delivery.